GENERAL TERMS AND CONDITIONS OF SALE
Referrals, invoices, orders, order confirmations, offers and price lists, are including Finnish VAT and given as EXW, unless otherwise indicated. All prices appearing on our website are always with Finnish VAT (24%).We hold the right to change prices without pre information.In case customs, freight, VAT or other general costs change dramatically prior to the date of the delivery, the seller has the right to change the price of the goods in the same proportion.
If the price is based on the foreign currency, the currency exchange rate is based on the Bank of Finland’s exchange rate on the offer date. If the exchange rate changes, the seller has the right to change the price in the same proportion.
Price lists and the packing lists refer to packed and delivery ready goods.
Terms of delivery
Delivery term is EX- Works if nothing else is agreed.
Products paid in the online store are immediately available for pick-up in our store on weekdays from 8 a.m. to 5 p.m. If it concerns a backorder, we will notify you when the product is ready for collection. Address: Rullatie 6, 60510 Hyllykallio, FINLAND
Parcel (up to 35 kg) (Finland)
The order will be delivered to the nearest post office and will be available for pick-up usually by 4 p.m. the following business day. The parcel is kept at the post office for seven days from its arrival. An arrival notification will be sent via SMS and email. Parcel, express / delivery to the door (up to 35 kg)
The order will usually be delivered the next business day after the order has been sent.
Matkahuolto (up to 55 kg) (Finland)
The delivery time is usually 1-2 days. An arrival notification will be sent via SMS. The packages are delivered to Matkahuolto and MH agents. The package can be collected with the presentation of an ID or, if necessary, by proxy. Only displaying the arrival message alone, is not sufficient to hand over the package.
Matkahuolto Distribution Parcel (up to 55 kg) (Finland)
Your order will usually be shipped within 1-3 business days after the order has been sent. It will be distributed to the recipient the following business day, after the agreed distribution time between 9 a.m. and 9 p.m. In the case of consumer customers, Matkahuolto will correspond with the recipient of the distribution time in advance via telephone or SMS.
Postage, large parcels delivery to the door (Finland)
Your order will usually be delivered within 1-3 business days after the order has been sent. Large items are always delivered to your home yard (over 55 kg). If agreed, the delivery can also be left on the yard without the recipient being present. The customer must inform the transport company or the driver if this is the case. The responsibility for the delivery then lies with the recipient.
The delivery address must be reachable by the truck driver in order to be delivered.
Deliveries in stairwells is not included in the price, it must be agreed separately with the customer service.
DPD / Postnord (Estonia, Sweden and the rest of Europe, up to 31 kg)
Your order will usually be delivered within 2-4 business days after the order has been sent.
DHL freight, delivery of large packages to the door (Estonia, Sweden and the rest of Europe, over 31 kg)
Your order will usually be delivered within 2-4 business days after the order has been sent.
If there is no specific agreement with the customer on the delivery time, the seller arranges the time of delivery. Usually, all deliveries will be sent within a day from the order if the ordered products are in stock.
If the product is offered ”from stock” the product can be sold during the offer period to another customer. In case of the manufacturer or the entity from whom the seller acquires the goods, has not fulfilled the contract, and the seller's delivery is delayed, the seller is not obligated to compensate the buyer for any losses caused.
If the product is not in stock the seller at the time of the order, the product is backordered, unless otherwise agreed.
Invoicing requires accepted account opening. The applicant must provide proof of identity upon request. Customer's credit history is checked without exception.
Terms of payment
Term of payment is 7 days net, unless otherwise agreed. Shipping costs will be added to the invoice amount. Quick and special deliveries are carried out in accordance with the additional expenses and costs.
If the payment period exceeds the due date seller is entitled to charge interest on late payments according to the current recommendation of Ministry of Finance.
The delivered goods remains seller’s property until full payment has been paid. Liability of risk passes to the buyer upon delivery of goods.
Comments concerning the amount or quality of delivered goods must be done within eight working days after receiving the goods.
Inspecting of delivered goods
The buyer is responsible for inspecting the received items. Seller is not responsible for the damage caused if damaged product is being used by the customer.
Transaction is binding and the seller is not obliged to accept a refund, unless this has been specifically agreed. Under the agreement, the goods delivered are taken back and credited only in case it has been pre agreed with the seller. Such goods may be repossessed only if it is in the original condition including the package. In case the seller has accepted the return, it must be mentioned in the return package and note with the purchaser's name and address, or a referral to the invoice number, reason for return, and the person with whom the return has been agreed. Maintenance and warranty returns must also be accompanied by a fault report. Incomplete returns will not be handled. Returns must be sent by ordinary mail, freight prepaid. The seller does not reimburse the return shipping.
Returned products must be packed separately, eg in the original shipping carton. The products themselves or the product in the original package must be salable.
All articles have a 14-day return policy starting from the day of purchase. Warranty time is 1 year. Before returning a product or sending it for warranty repair, please contact our customer service with the contact form, by e-mail or by phone. We will first confirm if the item is eligible for warranty repair or if it is still within the return policy time. We will then provide instructions for the return shipment. Notice that simply returning the product without informing our customer service will not be processed.
When you have received confirmation of the return you can ship the item per our instructions. With the shipment, please include the receipt or your contact information and a description of the problem with the item if any.
When the item has arrived at our end and has been checked, we will issue a refund within 1-3 days. If the payment has been done by invoice / wire transfer, we will need your account number for the refund. In transactions where PayPal, Klarna, or PayPal have been used, the refund will be issued through their service.
Seller gives for all products 1 year warranty on materials and workmanship. The warranty period begins from delivery date. In case of warranty repair, the delivery costs will be paid by the buyer and the seller pays for the return shipping. Service and warranty repairs via UTEC Oy, unless otherwise agreed. Warranty repaired or replaced products has a warranty until the end of the original warranty of the products purchased.
Price and specifications
Labels, figures, circular letters, drawings, catalogs and price lists indicating the price, dimensions, weight and performance data, as well as other technical details and information is given without obligation unless otherwise is agreed with written offer. Information received by the buyer may not be reproduced, duplicated, transferred or otherwise disclosed to a third person if not agreed in written with the seller.
By giving an order, the buyer agrees to comply with the seller's delivery terms and conditions.
Vouchers and Gift cards
Vouchers and Gift cards have are to be used in the check out during ordering. Gift cards can also be used in our retail store. Vouchers can only be used in our online store shop.koneita.com. The voucher codes or gift card codes needs to be entered in it's intended field at the check out. Click -> "Have a promo code?" and enter the code.
Two separate vouchers cannot be combined. A voucher cannot be exchanged for money. The voucher will only be deducted from the products price. Vouchers do not reduce the shipping price.
Buying from the webstore
1). Add the product you want to the shopping cart by clicking "Add to cart"
2). Click "Proceed to checkout" or from the upper right corner "Cart" to go to your shopping cart
3).If you have a voucher code click "Have a promo code?" Type in the code and click "add"
4). Paying with Klarna. (available in Finland and Sweden) You can find the Klarna payment option on the checkout page.
Type in your e-mail address and zip code. If you have paid with Klarna earlier (using the same e-mail address) the rest of your contact information will be added automatically.
If you haven't paid with Klarna earlier, click "next" and add the rest of the required information in the fields. If you are using klarna lasku / invoice please use your official home address.
5). International payment methods - Paytrail (credit cards and online bank payments) PayPal, wire transfer / invoice.
If you want to use one of the above-mentioned payment methods, please click on "International payments"
6). Fill in your name and e-mail address. Agree to the terms and condition policy by checking the box. Next click "continue"
7). Fill in your address and phone number. If you are ordering outside of Finland but inside from the EU and you have a VAT number please add it to the VAT field.
8). If you want to appoint the invoice to a different address, uncheck the "use this address for invoice too". Click "Continue" and you can fill in your invoice address.
9). Choose the delivery method and click "Continue"
10). Next choose the payment method
11). Finally Click on "Order products"
Once you have placed the order you will receive an automated confirmation e-mail.
If you have any problems with ordering, please contact us with the contact form or by e-mail
General Data Protection Regulation (GDPR)
Koneita.com is committed to protect the privacy of their customers and gives the customer opportunity to influence the data processed. If you wish, you can, via your customer account choose to limit the use of your information, or by contacting us via the contact form.
Utec Oy / Koneita.com
The purpose of the processing of personal data
Customer registration information is used to process customer orders, invoices and other customer handling.
Providing personal information, contact and payment information is mandatory when you buy from Koneita.com via the Internet.
The contents of the registry
· Customer identification information (name, address, phone and email)
· Registered customers username and password
· Purchase information of purchased products and order-specific information on invoicing / delivery address.
· Other information given by the customer
· Using our website, information about customer behavior is gathered.
Regular sources of information
The information is collected from the customer upon registration, in connection with the order, via the customer's own account and when the customer contacts our customer service, either by telephone or by e-mail, and by contacting us personally in our store. In addition, customer information is also automatically collected when the customer uses our website.
Regular disclosure of information
Information is provided to the authorities in the cases required by law, e.g. when investigating abuse. Data can be transferred to a third party who maintains or develops services for Koneita.com
Transfer of data outside the EU / EEA area
The data will not be disclosed outside the EU / EEA countries unless it is necessary for the technical implementation of Koneita.com or its service partners. In this case, Koneita.com will ensure an adequate level of data protection.
Where is my personal information used?
Personal information is used to:
· Maintain customer relationship
· Delivery, processing and archiving of orders
· Developing Koneita.com's business and services
· Improve your customer experience
· For analytical and statistical purposes
· Produce more personalized content and direct marketing
· Prevent abuse
· Better customer service
Information is processed for the customer relationship between Koneita.com and the customer, agreement, use of website, based on the customer's specific express consent or legal obligations.
Principles of Registry Security / Registry for Security Policies
The registry information is stored in a system that requires personal user ID. The system is protected by firewalls and other technical means. The registry information is available in locked and guarded spaces. The user names required for the system are only given to necessary personnel at the company.
In the processing of personal data and technical solutions, we follow good confidentiality practices, including data consolidation, minimization, pseudonymization, anonymization and encryption. The requirements in EU data protection provisions from 25.05.2018 has been taken into account when processing personal data.
All access to personal data is monitored in accordance with good practice.
The customer has the right to inspect the data in the register and obtain a copy of it. You can download the information by logging into your account and opening the link "GDPR - Personal Data"
The right to require correction or deletion of information
The customer can update their contact information via Koneita.com's website or request that the information to be deleted completely by contacting us via the contact form.
Will my personal information be disclosed to third parties?
We can give out some important information to third parties to ensure delivery and marketing. Your information will also be communicated to the granting party in connection with the credit decision. Klarna and Paytrail (Jousto). In Estonia ESTO Järelmaksu and Maksekeskus AS
Are cookies used on the web pages and what are they?
Functional cookies and local storage are used, for example, in customer identification, login service and the shopping basket's functions. These functions need cookies and local storage functions to be approved. The server's set of functional cookies and local storage remains in the browser for 15 min. - 24 months, if not explicitly deleted from the browser settings. Visiting the site restores cookies and local storage when the browser allows it.
We take advantage of Google Analytics, Google Tag Manager, Google AdWords, Google Display Network and Google DoubleClick when using our site, popular products, trends along with sales-related analysis and consent to also targeted marketing. The information you send to Google is anonymized.
Paytrail payment service provider
Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions. Paytrail Oyj is shown as payment receiver on the account or card invoice and forward it to the seller.
Paytrail Oyj is authorized by a payment institution. In case of a complaint, contact the supplier of the product.
Paytrail Oyj, ID number: 2122839-7
Phone: 0207 181830
Paytrail Oyj (2122839-7), is a payment intermediation service for internet banking, cooperates with Finnish banks and credit institutions. From the user's perspective, the service works just like traditional online payment.
If you choose an invoice, it will be sent as an e-mail to Klarna within 24 hours of the purchase, with the due date that occurs in connection with the purchase. Please note that you will always need to provide full personal information when you select invoice via Klarna. At the purchase, Klarna checks the buyer's creditworthiness, which may also include checking of credit information from the credit institution. In the credit rating, Klarna mainly reviews three things: 1) Previous payment history in Klarna. 2) The purchase price amount as well as, 3) external information that Klarna collects from the credit institution (you will receive a message stating that information has been downloaded from the credit institution). In other words, it is a combination of many different factors that determines, how Klarna evaluates your credit rating.
You can transfer the order to any of the other payment methods we offer if the payment fails. Contact Klarna if you have any questions about your credit rating. For more information about how Klarna deals with personal data, we ask you to familiarize yourself with Klarna's data protection policy.
Online payments through Estonian banks
Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
Through PayPal you can pay with Visa, MasterCard and American Express credit cards or with your PayPal balance. Paying via PayPal requires a PayPal account. For more information: www.paypal.com
When you choose PayPal as a payment method, you will be linked directly to PayPal at the end of the order. If you are already a PayPal customer, you can log in with your username and verify your payment. If you are a new customer to PayPal, you can open a PayPal account and confirm your payment after that.
Your order will be processed when your payment has been registered with us. In most cases, the transfer of a PayPal payment to us takes a few minutes. Once the payment is registered, you will receive an order confirmation to your email.