FAQ

How to choose the right machine for your needs?

If you’re not sure which machine is best suited for your work, feel free to contact us. We will help you choose based on the material, workload, precision requirements, workspace, and budget. Our team has years of hands-on experience with high-quality woodworking and metalworking machines. We always provide honest and realistic advice so that the machine you purchase will serve you reliably for years to come.

Why buy from us?

Koneita.com offers only carefully selected machines that meet our quality standards and are designed for long-term use. We do not compete with the cheapest mass producers — instead, we focus on durable quality and solutions that stand the test of time. Our greatest strength is our customer and after-sales service: we help you choose the right machine, support you during commissioning, and continue to assist you for years after your purchase. Read more about us here.

Can I see the machines before making a purchase decision?

Yes. Koneita.com’s headquarters, warehouse, and showroom are located in Seinäjoki, Finland, where you can explore and compare all our products in person. If you’re unable to visit, we can provide additional photos or videos of the machines. Test runs are also possible if you want to ensure that the machine works with a specific material.

What is the quality level of NOVA machines?

NOVA machines are designed for long-lasting and reliable operation. We select the factories and models ourselves, define the technical specifications, and regularly inspect incoming machines to ensure consistently high quality across all the products we sell. Many models have remained in our selection for years, which is a testament to their reliability and positive customer feedback.

Where are NOVA machines manufactured?

Today, most major manufacturers have moved their production to China, where significant investments have been made in the machinery industry. Most NOVA machines are also manufactured in carefully selected factories in China — just like many well-known European and American brands (e.g. JET, Holzmann, Bernardo, Optimum, Baileigh, Huvema, Grizzly, HBM, Knuth, Titan). In addition, we design and manufacture some of our equipment ourselves here in Finland, such as several bead roller models and welding tables.

How fast is delivery?

Orders are shipped directly from our warehouse in Seinäjoki, ensuring fast and reliable delivery. Typical delivery times are: Finland 1–2 business days, Estonia 2–4, Sweden 3–6, and Latvia and Lithuania 4–6 business days. You can find more detailed information here: Delivery terms and payment methods.

How are large machines delivered?

Machines weighing under 31 kg are delivered as parcel shipments. Larger and heavier orders are usually delivered by truck equipped with a tail lift. For particularly large shipments, a forklift may be required for unloading — we always agree on these cases with the customer in advance to ensure a smooth delivery. *In general, shipments that require forklift unloading are those that are too heavy or bulky to be safely lowered to the ground using a tail lift.

How does the warranty work?

The NOVA warranty is reliable and handled directly through us. Since we have our own service department and keep machines and spare parts in stock, we can usually respond to warranty cases quickly. We ensure service and spare parts availability for all NOVA machines so that your machine does not sit idle unnecessarily. The warranty is valid under normal operating conditions and requires compliance with the manufacturer’s installation, operating, and maintenance instructions. Read more here: Warranty terms.

Are spare parts available and how quickly?

Yes. We keep the most common spare parts for NOVA machines in stock at all times to ensure fast service. Thanks to our long experience, we know which parts wear out the most and make sure they are readily available. In addition, our main warehouse in Seinäjoki continuously stocks over 100 different electric motors compatible with NOVA machines. Our goal is to minimize downtime in case of any issues.

What should I do if I encounter problems with the machine?

If you experience any issues with the machine, please contact us primarily by email or phone. We will help identify the cause and find a suitable solution quickly. Approximately 90% of cases are simple adjustments or usage-related matters that can be resolved with technical support via phone or email, without the need to transport the machine.

Do you offer assistance with installation and commissioning?

We assist with machine setup by providing guidance and practical tips to ensure the machine operates correctly and reliably from the start. For larger or more complex machines, you can also order professional on-site installation services from us.

Can companies purchase without VAT (0%)?

Yes. For companies within the EU, intra-community supply applies if the company has a valid VAT number. For private individuals, VAT is added according to the destination country. More detailed information can be found here: Delivery terms and payment methods.

How can I place an order?

You can conveniently place an order directly through our online store, by phone, or via email. We offer personal service in both sales and technical support, and we are happy to help you choose the machine that best suits your needs.